Evaluating Students' Satisfaction with the E-Learning System at Umm Al-Qura University

Abstract
This research aims to evaluate the satisfaction levels of information science department students at Umm Al-Qura University with e-learning, in addition, it investigates the strength and the weakness indicators of e-learning system from students' point of view.
To achieve these goals, a descriptive analysis methodology used in this research to evaluate Students' satisfaction, the sample consisted of (60) participants were selected from information science department students in the university within summer semester of the academic year 2019/2020. The sample are asked to complete a 5-point Likert scale questionnaire to collect the required data. Validity and reliability of the questionnaire were guaranteed.
The results revealed that students are highly satisfied with e-learning. The chi-squared value (264.53) indicated that the students' responses to the questionnaire items were intentional and were not equal in the preference. In addition, there are many strength indicators within the e-learning represented in developing students’ knowledge, skills and attitudes well. Diversity of activities and evaluation methods to suit students' needs are investigated, supporting the faculty members role in monitoring student activities, availability of interaction between the learning community from anywhere and at any time. However, the weakness indicators are mainly represented in the lack of face-to-face human interaction between student, faculty member and between the student and his peers.   The study findings contribute to existing understanding of students’ satisfaction levels to reinforce efficiency of students’ satisfaction toward eLearning Systems. Moreover, help decision makers and stakeholders at the higher education institutions to plan and reinforce the students' satisfaction in e-learning environments effectively.